Contact information

We’re always here to help, listen, and connect. Whether you have a question about our product, need advice on your hair routine, or require assistance with an order, our customer support team is ready to assist you.

Customer Support Email: hello@officiallumin.com
This is the best way to reach us. Send us an email anytime, and we’ll get back to you as soon as possible – typically within 24 hours on weekdays. We aim to even respond during weekends whenever we can, because we know your questions can’t always wait!

Business Address:
 5830 E 2nd St, Ste 7000 #12595, Casper Wyoming 82609, United States

(Please note: This is our business mailing address and headquarters. We do not operate a physical retail store at this location. If you need to send us any correspondence or returns, contact us by email first so we can provide proper instructions.)